Something broken, confusing, or missing? Tell us and a person will read it. Qafilaa is a safety app — if a rider is relying on it right now, say so in the first line and we will treat it that way.
Reach us
Email — admin@qafilaa.in
Phone — +91 88309 97757
We aim to respond within one working day. We are a small team in Kolhapur, Maharashtra, so replies outside Indian working hours may take longer.
From inside the app
The fastest route is Settings → Help & support. It has answers to common questions, and “Contact us” opens a thread we reply to in the app, so you can follow the conversation without digging through email. Reporting a problem from there also tells us which screen and which ride you were on, which usually saves a round trip.
Reporting content or a rider
Trip notes, checklists and photos are visible only to the crew of a trip you joined — never publicly. If someone in a trip posts something objectionable, the trip host can delete it and remove that rider. You can also report it to us directly from the note, or by emailing admin@qafilaa.in. We act on reports about a real person’s safety first.
Your account and data
You can delete your account at any time from Settings → Account, or without installing the app at qafilaa.in/delete-account. To remove specific data but keep the account, see qafilaa.in/delete-data. What we collect and why is in the Privacy Policy.
Before you write in about location
Qafilaa needs “Always” location so it can keep sharing your position with your crew while your phone is pocketed and the screen is off, and so the crash detector can attach a location to an SOS. It runs only while you are on a trip and stops when the ride ends. If your position has stopped updating for the crew, the usual cause is that location permission dropped back to “While Using” after an OS update — check Settings → App permissions in the app.