Contact
One inbox, read by the people who build this. There is no ticket-deflection maze and no chatbot. If you need help using Qafilaa, the Help centre is faster; if you need to reach us formally, everything you need is on this page.
- Help with the app — Help centre, or in-app, where a query gets a ticket and a timeline you can follow.
- Something unsafe or abusive — Report content.
- Anything else — admin@qafilaa.in, answered by a person.
Business details
These are the details we file with Apple and Google as our trader information under the EU Digital Services Act, and they are the details shown on our store listings. If what you see on a store page differs from what is here, tell us — one of the two is out of date and we want to know which.
Named contacts
All of the above are reachable at admin@qafilaa.in. Put the subject in the subject line and it gets routed correctly.
How long we take
What Qafilaa is not
We are not an emergency service. Qafilaa alerts the riders around you; it does not call an ambulance and it does not monitor alerts around the clock. In an emergency call the local emergency number first — 112 in India, or 108 for an ambulance. The full position is in the safety notice in our Terms.
Legal notices
Notices from a public authority, court orders, and intellectual-property complaints should go to admin@qafilaa.in and, if formal service is required, to the registered address above. Tell us the authority, the legal basis, and what you are asking for.
Press and partnerships
Same address, subject line "Press" or "Partnership". We are a small team and would rather answer properly than quickly.